Privacy policy

Last updated: August 29, 2026

Privacy Policy

Last updated: August 30, 2026

This Privacy Policy describes how TryVella ("TryVella," "we," "us," or "our") collects, uses, stores, and discloses your personal information when you visit or use tryvella.shop (the "Site"), purchase products from us, or otherwise communicate with us.

By using the Site, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with our Site and Services.

Information You Provide Directly

When you place an order, contact us, or otherwise interact with our Site, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order and purchase information

  • Information you provide when contacting customer support

  • Any other information you voluntarily provide to us

Payment Information

Payments made through our Site are processed by third-party payment providers. We do not directly store your complete credit or debit card number.

Our payment providers may collect information such as payment card details, billing information, and payment-related information necessary to authorize and process your transaction.

Information Collected Automatically

When you visit our Site, certain information may be collected automatically through cookies, pixels, and similar technologies.

This information may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location derived from your IP address

  • Pages visited

  • Products viewed

  • Products added to your cart

  • Referring website

  • Information about how you interact with the Site

  • Other technical and usage information

We use this information to operate, secure, analyze, and improve our Site and to understand how customers interact with our products and Services.

2. How We Use Your Information

We may use your personal information for the following purposes:

Processing and Fulfilling Orders

We use your information to:

  • Process and confirm your orders

  • Process payments

  • Arrange product fulfillment

  • Arrange shipping and delivery

  • Send order confirmations and updates

  • Process returns, refunds, or exchanges

  • Provide customer support

Operating and Improving Our Site

We may use information to:

  • Operate and maintain the Site

  • Improve our products and Services

  • Understand how customers use our Site

  • Troubleshoot technical issues

  • Personalize your shopping experience

  • Improve website performance

Marketing and Advertising

With appropriate permissions where required by law, we may use your information and information about your interaction with our Site to:

  • Send promotional communications

  • Show advertisements for our products

  • Measure advertising performance

  • Understand which advertisements and products are most effective

  • Provide relevant advertising on third-party platforms

We may use advertising and analytics technologies, including tracking pixels and cookies, for these purposes.

Fraud Prevention and Security

We may use personal information to:

  • Detect and prevent fraudulent transactions

  • Protect our Site and customers

  • Investigate suspicious activity

  • Enforce our Terms of Service

  • Protect our legal rights

Legal Compliance

We may process and disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, or lawful requests from authorities.

3. Cookies and Similar Technologies

Like most online stores, we use cookies, pixels, and similar technologies.

These technologies may be used to:

  • Keep the Site functioning properly

  • Remember your preferences

  • Maintain shopping cart functionality

  • Understand website traffic and usage

  • Measure advertising performance

  • Improve the Site

  • Provide and measure personalized advertising where permitted

Some cookies are necessary for the operation of the Site, while others are used for analytics or advertising.

Where required by applicable law, we will request your consent before using non-essential cookies or similar tracking technologies.

You can control or disable cookies through your browser settings and, where available, through our cookie-consent tools. Disabling certain cookies may affect the functionality of the Site.

4. Third-Party Services

We use third-party service providers to operate our business and provide our Services.

These providers may include:

  • Shopify, which provides our ecommerce platform

  • Payment processors, which process customer payments

  • Shipping and fulfillment providers, which help deliver orders

  • Analytics providers, which help us understand Site usage

  • Advertising platforms, which help us display and measure advertisements

  • Customer-support and communication providers

These third parties may process personal information as necessary to provide their services to us and in accordance with their own privacy policies and applicable laws.

5. Sharing Your Information

We may share personal information with third parties when reasonably necessary to operate our business and provide our Services.

This may include sharing information with:

  • Shopify and technology service providers

  • Payment processors

  • Fulfillment and shipping providers

  • Analytics providers

  • Advertising and marketing partners

  • Customer-support providers

  • Professional advisors

  • Government authorities or law-enforcement agencies where legally required

For example, when you place an order, we may provide your name, shipping address, phone number, and order information to the fulfillment or shipping provider so that your order can be delivered.

We do not sell your personal information for money.

6. Advertising and Tracking

We may use third-party advertising services and tracking technologies, including advertising pixels, to understand how visitors interact with our Site and to measure and improve our advertising campaigns.

These services may collect information about your device, browser, interactions with our Site, and purchases or other events.

Depending on the service and applicable law, you may be able to control certain advertising or tracking preferences through our cookie-consent tools, your browser settings, or the settings provided by the relevant advertising platform.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our Services

  • Complete transactions

  • Maintain business and transaction records

  • Comply with legal, tax, accounting, or regulatory requirements

  • Resolve disputes

  • Prevent fraud

  • Enforce our agreements

The specific retention period may vary depending on the type of information and the reason we need it.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information in certain circumstances

  • Request restriction of certain processing

  • Object to certain processing

  • Request portability of your information where applicable

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

You may exercise applicable rights by contacting us using the contact information below.

We may need to verify your identity before completing certain requests.

You will not be discriminated against for exercising privacy rights available to you under applicable law.

10. Marketing Communications

If you subscribe to receive promotional communications from us, we may send you information about products, promotions, offers, and other updates.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

Even if you opt out of marketing communications, we may still send you transactional or service-related communications, such as order confirmations, shipping updates, or information regarding your purchases.

11. Children's Privacy

Our Site is not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. International Data Transfers

TryVella may use service providers located in countries other than the country in which you live.

As a result, your personal information may be transferred to, stored, or processed in other countries when necessary to provide our Services, process payments, fulfill orders, provide customer support, operate our Site, or perform other legitimate business functions.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

13. Third-Party Links

Our Site may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements, or Services.

When we make changes, we will update the "Last updated" date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us:

TryVella
Website: tryvella.shop
Email: tryvella.kw@gmail.com
Address: 1209 Mountain Road PL NE, United States