Terms of service

Terms of Service

Last updated: August 30, 2026

Welcome to TryVella. These Terms of Service ("Terms") govern your access to and use of tryvella.shop (the "Site") and any purchases you make through the Site.

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Site.

1. About TryVella

The Site is operated by TryVella.

Website: tryvella.shop
Email: tryvella.kw@gmail.com
Address: 1209 Mountain Road PL NE, United States

TryVella sells products to customers through its online store. Products may be fulfilled and shipped through third-party suppliers and fulfillment providers.

2. Eligibility

By using this Site, you confirm that:

  • You are legally capable of entering into a binding agreement;

  • The information you provide to us is accurate and complete; and

  • You will use the Site only for lawful purposes.

If you are purchasing on behalf of another person or business, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information on the Site are accurate.

However:

  • Product colors may appear differently depending on your device or screen.

  • Product packaging or labeling may change from time to time.

  • Product specifications may be updated by manufacturers or suppliers.

  • We do not guarantee that every product image or description will always be completely accurate or current.

We reserve the right to correct errors, update information, or change product details at any time.

4. Prices and Currency

Prices displayed to customers may vary depending on the market and currency selected.

For customers purchasing through our United Kingdom market, prices may be displayed in GBP (£).

We reserve the right to change prices at any time without prior notice.

The price applicable to your order is the price displayed at the time you complete your purchase, subject to obvious pricing errors.

5. Orders

When you place an order through the Site, you are making an offer to purchase the products in your order.

After receiving your order, we may send you an order confirmation by email. An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including where:

  • A product is unavailable;

  • There is an obvious pricing or product-information error;

  • We suspect fraudulent or unauthorized activity;

  • We are unable to verify information provided;

  • Shipping restrictions prevent fulfillment; or

  • Required by applicable law.

If we cancel an order after payment has been received, we will provide an appropriate refund.

6. Payment

Payments are processed through third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not intentionally store complete payment card details on our own systems.

Payment providers may process your payment information according to their own terms and privacy policies.

7. Shipping and Delivery

We work with third-party fulfillment and shipping providers to deliver orders.

Estimated delivery times are provided for guidance and may vary due to factors outside our reasonable control, including:

  • Shipping carrier delays;

  • Customs processing;

  • Weather;

  • Public holidays;

  • Incorrect or incomplete shipping information;

  • High shipping volumes; or

  • Other unforeseen circumstances.

Customers are responsible for providing accurate shipping information at checkout.

If you provide an incorrect or incomplete address, additional shipping costs or delays may occur.

Nothing in this section limits any delivery rights you may have under applicable consumer law.

8. International Shipping and Customs

Depending on the destination and fulfillment method, orders may be shipped internationally.

Customers may be responsible for applicable customs duties, taxes, or other charges where required by law.

Where applicable, such charges are separate from the product price and may be collected by customs authorities or other relevant parties.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Please review the Return & Refund Policy before placing an order.

Nothing in our return or refund terms limits any consumer rights that cannot legally be excluded or restricted.

10. 60-Day Money-Back Guarantee

Where an eligible product is covered by our 60-day money-back guarantee, the guarantee is subject to the conditions described in our Return & Refund Policy.

The guarantee is voluntary and is provided in addition to any statutory consumer rights that apply to you.

11. Website Use

You agree not to:

  • Use the Site for unlawful purposes;

  • Attempt to gain unauthorized access to the Site or its systems;

  • Interfere with the operation or security of the Site;

  • Introduce malicious code, viruses, or harmful software;

  • Copy, reproduce, distribute, or exploit Site content without authorization;

  • Use automated systems to access or scrape the Site in a manner that interferes with its operation;

  • Submit false, misleading, or fraudulent information; or

  • Use the Site in a way that could harm TryVella, our customers, or third parties.

12. Intellectual Property

Unless otherwise stated, the Site and its content, including text, graphics, logos, images, product descriptions, designs, and other materials, are owned by or licensed to TryVella and are protected by applicable intellectual property laws.

You may access and use the Site for personal, non-commercial purposes.

You may not reproduce, modify, distribute, sell, publish, or otherwise exploit our content without prior written permission.

13. User Reviews and Content

If you submit reviews, comments, photographs, or other content to the Site, you represent that:

  • You have the right to submit the content;

  • The content is accurate to the best of your knowledge;

  • The content does not violate applicable laws or the rights of others; and

  • The content does not contain harmful, fraudulent, defamatory, or misleading material.

By submitting content, you grant TryVella a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content for purposes related to operating and marketing our business, subject to applicable law.

We reserve the right to remove content that we reasonably believe violates these Terms or applicable law.

14. Third-Party Services and Links

Our Site may use or link to third-party services, websites, applications, payment providers, advertising platforms, shipping providers, or other services.

We do not control third-party services and are not responsible for their independent policies, content, security, availability, or practices.

Your use of third-party services may be subject to their own terms and privacy policies.

15. Accuracy and Availability of the Site

We make reasonable efforts to keep the Site available and information accurate.

However, we do not guarantee that:

  • The Site will always be available;

  • The Site will be error-free;

  • All information will always be complete or current; or

  • The Site will be free from viruses or other harmful components.

We may temporarily suspend, modify, or discontinue parts of the Site where reasonably necessary.

16. Limitation of Liability

To the maximum extent permitted by applicable law, TryVella will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of the Site or products purchased through the Site.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited under applicable consumer protection laws.

Nothing in these Terms affects your statutory consumer rights.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold TryVella harmless from claims, losses, liabilities, damages, costs, and expenses arising from your unlawful use of the Site, violation of these Terms, or violation of the rights of another person.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Site, Services, or legal requirements.

When we make changes, we will update the "Last updated" date at the beginning of these Terms.

Your continued use of the Site after updated Terms are posted means that you accept the updated Terms to the extent permitted by applicable law.

19. Governing Law

These Terms are governed by the laws applicable to the legal entity operating TryVella, except where mandatory consumer protection laws in your country of residence provide you with additional rights.

Nothing in these Terms is intended to deprive you of consumer protections that cannot legally be excluded.

20. Contact Us

If you have questions about these Terms of Service, please contact us:

TryVella
Website: tryvella.shop
Email: tryvella.kw@gmail.com
Address: 1209 Mountain Road PL NE, United States