Refund policy
Return & Refund Policy
Last updated: August 30, 2026
Thank you for shopping with TryVella.
We want you to be satisfied with your purchase. This Return & Refund Policy explains your rights regarding cancellations, returns, refunds, damaged or incorrect items, and our voluntary 60-day money-back guarantee.
1. 60-Day Money-Back Guarantee
We proudly offer a 60-day money-back guarantee on eligible purchases.
If you are not satisfied with your purchase, you may contact us within 60 days of receiving your order to request a refund.
To request a refund under our 60-day guarantee, please contact us at:
Email: tryvella.kw@gmail.com
Please include your order number and a brief description of your request.
Our 60-day money-back guarantee is provided in addition to, and does not affect, any statutory consumer rights you may have under applicable law.
2. UK Consumer Cancellation Rights
If you are a consumer in the United Kingdom purchasing online, you generally have the right to cancel your order within 14 days after receiving the goods, subject to applicable legal exceptions.
After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.
To exercise your cancellation right, please contact us at tryvella.kw@gmail.com before returning the product.
Certain products may be excluded from cancellation rights where permitted by law, including certain sealed products that are not suitable for return for health or hygiene reasons once they have been unsealed.
Nothing in this policy limits or excludes any consumer rights that cannot legally be limited or excluded.
3. Eligibility for Our 60-Day Guarantee
To be eligible for our voluntary 60-day money-back guarantee:
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You must contact us within 60 days of receiving your order.
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You must provide your order number.
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The request must relate to the product purchased from TryVella.
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We may request reasonable information about your experience with the product so that we can process your request.
The 60-day guarantee does not remove or reduce any statutory rights you may have.
4. Damaged, Defective, or Incorrect Items
Please contact us as soon as reasonably possible if:
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Your product arrives damaged.
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You receive the wrong product.
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Your order is missing an item.
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Your product appears to be defective.
Contact us at tryvella.kw@gmail.com and provide:
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Your order number
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A description of the issue
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Photographs or video of the product and packaging where appropriate
We will review the issue and, where appropriate, arrange a replacement, refund, or another suitable remedy in accordance with applicable law.
5. Returns
If a return is required, we will provide you with the applicable return instructions.
Please do not send products back to the sender address shown on the package unless we have specifically instructed you to do so.
Return requirements may vary depending on the product and reason for the return.
Where applicable, products should be returned in a condition that complies with applicable law and the relevant cancellation/return requirements.
6. Return Shipping Costs
Where you exercise a statutory cancellation right, return shipping costs may be your responsibility unless:
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The item is defective or damaged;
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We sent you the wrong item; or
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Applicable law requires us to cover the return cost.
For our voluntary 60-day money-back guarantee, we may require the customer to cover return shipping costs unless otherwise stated or required by applicable law.
7. Refunds
Once we receive and review an eligible returned item, or otherwise approve your refund request, we will process the applicable refund.
Refunds will generally be issued to the original payment method used to place the order.
The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
Where applicable, refunds will be processed in accordance with UK consumer law and other applicable laws.
8. Original Shipping Costs
Where you exercise a statutory cancellation right, applicable law may require us to refund the standard delivery charge you originally paid.
If you selected a more expensive delivery option than our standard delivery service, we may not be required to refund the additional amount.
For our voluntary 60-day money-back guarantee, shipping charges may be treated separately from the product purchase amount where permitted by applicable law.
9. Exchanges
We do not guarantee exchanges for all products.
If you would like to exchange an item, please contact us at tryvella.kw@gmail.com and we will let you know whether an exchange is available for your order.
Where an item is defective, damaged, incorrect, or otherwise covered by your statutory rights, we will provide the remedy required by applicable law.
10. Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law.
This may include products that:
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Are personalised or made to your specifications;
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Cannot reasonably be returned due to their nature;
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Are sealed products that are not suitable for return for health or hygiene reasons after the seal has been broken; or
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Fall within another applicable legal exception.
This section does not limit any statutory rights that cannot legally be excluded.
11. Order Cancellation Before Shipment
If you wish to cancel an order before it has been shipped, contact us as soon as possible at:
We will make reasonable efforts to stop the order before fulfillment or shipment where possible.
If the order has already been processed or shipped, cancellation may instead need to be handled as a return in accordance with this policy and applicable law.
12. How to Request a Return or Refund
To request a return or refund, email:
Please include:
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Your full name
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Order number
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Email address used for the order
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Reason for your request
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Photos or other evidence where relevant
We will review your request and provide the appropriate instructions.
13. Contact Us
If you have questions about returns or refunds, please contact us:
TryVella
Website: tryvella.shop
Email: tryvella.kw@gmail.com
Address: 1209 Mountain Road PL NE, United States