Shipping Policy

Last updated: August 30, 2026

At TryVella, we aim to process and deliver your order as quickly as possible.

1. Order Processing

Orders are generally processed within 1–2 business days after your order is successfully placed.

Orders are not normally processed on weekends or public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Time

Orders are currently shipped from our USA fulfillment warehouses.

For orders delivered to the United Kingdom, the estimated delivery time after dispatch is:

5–8 business days

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, weather conditions, holidays, and other circumstances outside our reasonable control.

3. Tracking Information

Once your order has been dispatched, we will provide tracking information when available.

Tracking updates may take some time to appear after the shipment has been handed to the carrier.

If your tracking information has not updated for several business days, please contact us at:

tryvella.kw@gmail.com

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your:

• Full name

• Street address

• Apartment/unit number, where applicable

• City

• Postal code

• Country

• Phone number

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply to resend the order.

5. Delays

While we work with shipping providers to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

• Carrier delays

• Customs processing

• Severe weather

• Public holidays

• High shipping volumes

• Incorrect address information

• Other circumstances outside our reasonable control

We will make reasonable efforts to assist you if your order is delayed.

6. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location specified by the carrier.

If you still cannot locate your package, contact us at tryvella.kw@gmail.com and provide your order number and tracking information.

We will review the situation and work with the relevant shipping provider where appropriate.

Nothing in this policy limits any rights or remedies you may have under applicable consumer law.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible at:

tryvella.kw@gmail.com

Please include:

• Your order number

• A description of the damage

• Photos of the product

• Photos of the shipping package and packaging, where possible

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.

8. Customs, Duties, and Taxes

For international shipments, customs authorities may impose duties, taxes, or other charges depending on the destination and applicable laws.

Where such charges are legally payable by the customer, they may be separate from the product price and shipping charge.

Customers are responsible for providing accurate information required for delivery and customs processing.

9. Changes to Shipping Information

If you need to change your shipping address after placing an order, contact us as soon as possible at tryvella.kw@gmail.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

10. Shipping Questions

If you have any questions regarding your order or shipping, please contact us:

TryVella
Website: tryvella.shop
Email: tryvella.kw@gmail.com
Address: 1209 Mountain Road PL NE, United States